IS Senior Support Analyst

IS Senior Support Analyst
Department: IS - Applications
Employment Type: Permanent - Full Time
Location: Mexico/Mexico City
Reporting To: James Smith (Director of IS Operations, Americas)

Description

ROLE PURPOSE

This role will troubleshoot and resolve problems that are logged via email, telephone or in person. This includes installing, diagnosing, repairing, maintaining and upgrading all PC hardware, software and technology related equipment to ensure optimal performance. The Senior IS Support Analyst deals with all IS procurement requirements and mobile telecommunications, while working closely with clients, processing incidents and assisting with defining improvement actions needed.


Key Responsibilities

MAIN RESPONSIBILITIES

· Maintain an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades

· Work with hardware and software vendors to verify timely pr...

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