Role Overview
To provide Level2 operations support, provisioning of IP based services and ad hoc on-site support to PCCW Global client base, and ad hoc “smart hands” support to other Business Units.
Key Responsibilities
Carry out effective & quality customer service provision on all International IP services, including Layer2 VPN, Layer3 MPLS, Global Internet Access, SDWAN, Managed Router/Firewall ServicesManage and coordinate with Project Manager the implementing of customized IP Solution Project in configuration and other technical aspect to our customers;As part of the service delivery chain, in coordinate and work with the core engineering team to provision non-standard services and implement network wide upgrades, changes, etc.;To resolve customer issues by providing technical support mainly remotely, on ad hoc basis on-site;Provide 2nd level support to the NOCs for such services...