Investigator Services Representative

Serve as primary contact for investigator sites enrolled in active clinical trials. 
​ Address general requests and concerns of internal and external customers. 
 Assist with training new team members. 
 May provide support with audit and regulatory inspection. 

Responsibilities: 
 Liaise with investigator sites to notify of alert values, critical values, data clarifications and data revision 
requests. 
 Act as primary contact for clinical investigator sites. Resolve issues for study coordinators concerning any 
aspect of the laboratory services in a timely manner. 
 Facilitate the flow of information between investigator site and Project Management. 
 Liaise with internal stakeholders in order to facilitate the laboratory sampling process. 
 Ensure that Project Management team is made aware of any information that may influence the smooth 
running of a particular project. 
 Retrieve voicemail messages concerning supply...

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