Investigations Manager II, SEPO

We're working to be the most customer-centric company on earth. We are looking for exceptionally talented and motivated people. We are looking for an exceptional leader who is passionate to deliver top notch Customer Experience, who thinks and acts globally, and one who has the ability to invent and simplify processes. In charge of managing multiple entry level managers. This would consist of one or more teams of Investigation specialists (~70-80 headcount) who investigate buyer or seller transactions on Amazon platforms and take appropriate actions based on processes, tools and high-judgment decisions.
As a people manager, provide leadership and administrative support to their team(s) and manage them to focus on the people development of their team, minimize the impact of bad debt by meeting decision quality targets, constantly meet/exceed service levels based on capacity and team delivery, execute road mapped projects with various stakeholders. In addition to being responsible fo...

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