Intraday wfm real-time analyst

Teleperformance

📍 cape town, western cape, South-Africa 💼 Full-time 🕒 Posted July 03, 2026

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Job Description

Teleperformance is seeking a Workforce Management professional in Cape Town to manage real-time resources ensuring optimal staff levels. The role will focus on enhancing contact center performance, analyzing KPIs, and coordinating staffing allocation.  
The ideal candidate should possess experience in a BPO environment, workforce management, and familiarity with tools like IEX and Calabrio. A Matric equivalent qualification is essential. #J-18808-Ljbffr 

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Job Details

Location cape town, western cape
Job Type Full-time
Category Other-General
Posted Date July 03, 2026
Application Deadline August 12, 2026