Intraday Coordinator at 407 ETR

Drive operational excellence as an Intraday Coordinator with 407 ETR in Woodbridge. Monitor and optimize agent activities to ensure maximum efficiency across customer operations.
As a key member of the Workforce Management Team, you will oversee real-time analysis, manage performance metrics, and coordinate communication between various departments. This role entails conducting important audits related to compliance and facilitating smooth daily operations.
Key Responsibilities:
• Ensure optimal performance in Customer Operations Centre
• Manage daily metrics and reporting functions
• Complete audits for quality assurance and compliance
• Coordinate real-time responses to support channels
• Optimize staff schedules in collaboration with management
Requirements:
• 2 years of workforce management experience
• Business Administration Diploma or equivalent education
• Proficient with Microsoft Office and operational tools
• Strong problem-solving and ana...

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Submit your application today and join our talented team at 407 ETR.

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