Internship IT Trainee (Operations/NOC)

• Compile reference documentation for internal teams during handover;
• Perform fault analysis, classification, and troubleshooting of incidents through the support portal;
• Provide network circuits traffic monitoring and updates;
• Follow up closely with providers on faulty circuits and ensure issues are resolved as per the agreed Service Level Agreement (SLA);
• Liaise with customers to provide updates as per the agreed SLA;
• Manage and resolve all Level and Level 2 Technical Escalation involving Nevigate Links, CPE, and VPNs;
• To escalate up to Nevigate Level 3 and/or management, if issues are not resolved or encountered prolonged delay to resolution.
• Perform customization of daily, weekly, and monthly reports.
• Perform shift work
• Other ad-hoc tasks related to network management and technical provisioning delivery;
• Provide onsite support if required

Ready to Apply?

Submit your application today and join our talented team at Nevigate Global Network Sdn Bhd.