Internal technical support officer

As an Internal Technical Support Officer, you will serve as the first point of contact for customers who have technical inquiries about the company's products and services. You will support a wide range of users and provide clear, solution‑oriented guidance through various communication channels.Tasks:

• Handling customer inquiries across multiple modern channels, including social media, chat applications, websites, phone and email.


• Logging cases and feedback in the CRM system and collaborating with internal teams to provide efficient, customer‑friendly resolutions.


• Acting as a central contact point for technical questions, product‑related information, usage guidance and issue follow‑up.


• Contributing to the development and optimisation of digital support tools, such as automated assistance systems and online help channels.


• Ensuring that technical content on digital platforms is accurate, clear and kept up‑to‑date.
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