Intermediate Office 365 Engineer

• 2-year diploma / 3-year diploma in support services or A+ and N+ (Please provide any other)
• IT-related certification, Diploma or Degree

• Extensive experience in Office365
• Managing portal, administration of users (Azure AD Sync or Cloud), Advanced mail troubleshooting (Spam filtering, mail tracing and managing DNS records for best practice)
• Experience in desktop support both Hardware and Software (Onsite or remote), minimum 1 year.

• Ticket management of client queries and issues (Logged telephonically or via email).
• Setup of client software, emails and troubleshoot issues thereof.
• Managing/troubleshooting of Office365 portal and exchange.
• Hardware, Patch management and Anti-Virus maintenance using RMM tools.

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