Integration Service Delivery Manager

**MANTECH** seeks a motivated, career and customer-oriented **Integration Service Delivery Manager (ISDM)** to join our team in **Herndon, VA** .

This is a hybrid position. This role acts as the unified operational leader responsible for the 24x7x365 delivery of IT services across enterprise. The ISDM is responsible for the pulse of the IT environment, managing the full lifecycle of service delivery from the initial user interaction (Service Desk/Tier I) through proactive monitoring and operational resolution (EOC/Tier II). This leader will ensure Total Ticket Ownership (TTO) across all tiers, manage critical incident response, and oversee the availability of servers, networks, and automated monitoring tools (e.g., Splunk, SolarWinds). The ISDM ensures that the operational environment meets strict Service Level Agreements (SLAs) while driving the adoption of self-service (Tier 0) and automated resolution capabilities.

**Responsibilities include but are not limited...

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