Insurance Administrator

We are seeking a talented individual to join our Client and Member Services team at Mercer Administration Services. This role will be based in the Wollongong office. This is a hybrid role that has a requirement of working at least three days a week in the office after the successful completion of training.

As an Insurance Administrator you will case manage your own portfolio of claims and, utilising your customer service skills and empathetic approach, will support our client’s customers through the disability insurance claim process. To be successful in this role you will demonstrate confidence and empathy when conversing on the phone with distressed fund members.

We will count on you to:

• Complete online claim notifications to the insurer while you have the member on the phone

• Actively manage your portfolio of claims, keeping the member updated during the claims process

• Enjoy the personal sat...

Ready to Apply?

Submit your application today and join our talented team at MERCER.