Infrastructure Delivery Sr. Manager

Black Box

📍 Phoenix, Arizona, United States 💼 Full time 🕒 Posted June 12, 2026

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Job Description

Role description:
Responsible for continuity, renewal, and profitability of the assigned account(s) in a vertical, with a strong focus on delivery governance and operational efficiency.
Act as the single point of accountability for client delivery outcomes – managing delivery across horizontals through coordination with PMs and delivery ops.
Work in collaboration with Sales team (Vertical AM/BDM/Sol. to drive client satisfaction and enable delivery-led growth through account-specific SLA achievement.
Coordinate and act as conduit for overall delivery – stitching together an account view by working together with PM’s, Account manager and Practitioner sales.
Key responsibilities:
Drive delivery execution and delivery excellence in adherence to SLAs.
Primary owner for account delivery & mgmt. of all projects under the assigned account: account level SLAs, reviews, resource planning, CSAT & budget.
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Job Details

Location Phoenix, Arizona
Job Type Full time
Category Operations Specialties Managers
Posted Date June 12, 2026
Application Deadline July 22, 2026