Information Technology Support Engineer

Job Description – IT Support Engineer
Position:
Experience:
2–5 Year
Salary Package:
Up to 6LPA + other benefits
Employment Type: US Shift (6 Pm to 3 Am)
Job Summary:
We are looking for a dedicated and technically skilled IT Support Engineer to join our team. The candidate should have strong troubleshooting abilities and excellent communication skills to interact with US-based end users professionally. The role involves providing technical support, resolving IT issues, and ensuring smooth system operations.
Key Responsibilities:
Provide technical support to US end users through calls, emails, and remote support tools
Troubleshoot hardware, software, network, and system-related issues
Install, configure, and maintain desktops, laptops, printers, and other IT equipment
Handle user account management, password resets, and access-related requests
Monitor and resolve IT tickets within SLA timelines
Coordinate with internal teams for issue escala...

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