Information Technology Site Lead

1. IT Service Delivery & Operations Oversight

· Lead end-to-end IT infrastructure service delivery for the AP Shared Service Centre (GBS-KL).

· Oversee day-to-day operations of computer rooms, server environments, telephony systems, data center components, and workplace technology.

· Ensure consistent, stable performance of applications and infrastructure through collaboration with global/regional IT teams.

1. Escalation & Incident Management

· Serve as the primary IT escalation point for all GBS-KL users regarding IT infrastructure issues.

· For non-infrastructure issues, coordinate with regional service delivery managers/business engagement managers to ensure clear ownership and timely resolution.

1. IT Policy, Compliance & Audit Support

· Ensure IT operations comply with internal policies, procedures, and regulatory requirements related to system development, implementation, validation, and mainten...

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