Information Technology Executive

Position : Executive, IT Support Specialist
Reporting : Manager, Digital Information & Technology Department
Responsibilities:
To deliver reliable and efficient IT support services to ensure the smooth operation of the organization's information technology systems. This role involves providing technical assistance, supporting end users, and managing IT-related documentation to ensure compliance with company IT policies and procedures.
Job Description:
• Provide first-level IT support to employees by diagnosing and resolving hardware, software, system, network, and application issues promptly.
• Maintain and update IT asset registers, software licenses, and inventory records accurately.
• Prepare and maintain technical documentation, including user guides, standard operating procedures (SOPs), incident reports, and approval papers.
• Coordinate with external vendors, service providers, and contractors for system maintenance, troubleshooting, upgrades, and procure...

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