Info Technology Specialist II

Position Information




Role Title Info Technology Specialist II

Role Code 39112

Pay Band 05




Posting Details




Working Title IT Help Desk Technician

Position Number 00999A

Department CLIENT SERVICES

Location Norfolk, VA

Type of Position Classified

Type of Job Full Time

EEO Category C Technicians

Job Description
This position provides customer service and support to all ODU faculty, staff, and students who receive the technology services provided by ITS . The customer’s ability to use those services and their total technology experience are directly impacted by the quality of customer service provided. This position will develop and maintain online technical support and documentation using various web-based technologies.


Type of Recruitment

Knowledge, skills and abilities
Considerable knowledge...

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