Industry Insights

Job Description

The Customer Success Analyst – Emerging Brands is an experienced insights and customer success professional with a passion for FMCG, emerging brands, and creating compelling, data-driven analysis in a fast-paced commercial environment.

This role partners closely with the Emerging Brands Leadership Team and cross-functional stakeholders to develop strategic content, identify growth opportunities, and improve the overall customer experience. The analyst combines advanced analytical capabilities with strong storytelling skills to translate complex market data into actionable recommendations that support prospecting, customer engagement, product evolution, and business growth.

The Customer Success Analyst also serves as a key contributor to internal initiatives, helping socialize product enhancements, improve data quality awareness, and represent the Voice of the Customer in product and hierarchy development discussions.

Key Respo...