Indigo Customer Experience Leader

Join Indigo as a Customer Experience Leader and enhance the retail environment for every customer. Spearhead omni-sales strategies and cultivate team performance to achieve company objectives.
This role is designed for a seasoned professional with a passion for customer service and a knack for team leadership. You'll coach Customer Experience Representatives and ensure the store's operations provide seamless customer interactions. Your focus on strategic priorities and data-driven decision-making will help create a memorable shopping experience.
Key Responsibilities:
• Drive customer service coaching for team members
• Support strategic retail initiatives to boost sales
• Place customer needs at the forefront of decisions
• Identify areas for operational improvement
• Execute community and marketing elements in-store
Requirements:
• 1-2 years of customer service or merchandising experience
• Demonstrated skill in leading diverse teams
• Knowledge of hea...

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Submit your application today and join our talented team at Indigo Books & Music.

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