Incred (Algotale) -Application support

Designation-Application/Technical support

Location: Bengaluru, ITPL

Exp-0-4yrs

Job Description: Product Support Associate
This role is perfect for a highly motivated and customer-focused individual who is eager to start
their career in the fintech SaaS industry. As a Product Support Associate, you'll be the first point
of contact for our clients & business teams, helping them navigate and solve day-to-day issues
related to our financial lending product. Your primary goal is to provide clear, friendly, and
efficient support.

Responsibilities:
● Be a Problem Solver: Answer questions and help the business team with basic technical
issues they face while using our product.
● Help and Guide: Provide prompt and accurate assistance to the team via email, chat, or
our internal support system.
● Know When to Escalate: Identify and report more complex issues to the senior support