Income Collection Officer

Income Collection Officer (Home visits) Location : Chicester (covering Brighton and Mid Sussex) Salary : £35,100 - £36,000 Would you like to join Hyde as an Income Services Officer? The Income Services Officer, is key to supporting the prevention and recovery of rent arrears and other debts while helping customers sustain their homes through practical advice, early intervention and effective case management. This roles combines both office working with home visits to support our residents. What you'll be doing • Manage rent arrears and other debts across multiple tenure types, including current and former customers • Take ownership of customer accounts, working proactively to prevent arrears and reduce debt • Deliver a high-quality, customer-focused service through phone and digital channels • Support customers with money management, rent prioritisation and access to welfare benefits • Process payments, refunds and account requests in line with policies and procedures • Maintain accura...

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