Income and Administration Officer

Income Collection Officer

Location: Arlington, London NW1
Pay: £17 per hour
Start Date: 6th July
Full-time / Temporary (with potential to extend)

The Role

We are currently recruiting for an experienced Income Collection Officer to join a busy team, with a strong focus on arrears management and income recovery. This is a fast-paced role suited to someone confident in handling debt collection and negotiating sustainable repayment solutions.

Key Responsibilities

Proactively manage a caseload of rent accounts in arrears
Contact tenants to collect outstanding debts via phone, email, and written communication
Assess financial circumstances and agree realistic payment plans
Monitor and review repayment arrangements to ensure compliance
Take appropriate recovery action where agreements are not maintained
Liaise with internal teams and external agencies where necessary
Maintain accurate and up-to-date case records

About You

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