Incident Response Analyst II

• Understand end‑to‑end lifecycle of facility incidents, from detection and triage through escalation, coordination, and documentation.
• Investigate, acknowledge, and respond to alarms and abnormal operating conditions and serve as first line of defense using monitoring and automation platforms.
• Assess severity, determine escalation paths, and coordinate incident bridges and communication during critical events.
• Maintain incident records and update ticketing systems with detailed actions and timelines; facilitate communications with site operations, vendors, engineering, and management.
• Perform preliminary root cause analysis (RCA), identify recurring issues, and support operational improvement initiatives.
• Ensure compliance with SOPs, MOPs, EOPs, runbooks, and playbooks in all activities.
• Monitor building management systems (BMS), data center infrastructure management (DCIM), electrical power monitoring...

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Submit your application today and join our talented team at Astreya Asia Pacific Pte Ltd.