Incident Manager

Job Overview

Location: Stockton on Tees. 16‑month fixed‑term contract. Indra is seeking a Service Desk Incident Manager to support the mobilisation, transition and early‑life operation of the Level 1 Service Desk for a major Transport for London technology programme.

The role ensures incidents are logged accurately, prioritised correctly, escalated appropriately and resolved in line with agreed service levels. Responsibilities focus on queue control, SLA protection, escalation management, incident quality, Service Desk readiness and alignment with ITIL practices.

About the Project

Transport for London has awarded Indra a long‑term contract to operate, develop, enhance and expand ticketing and access control systems across London’s transport network through to 2034, with extension options to 2039. The programme covers maintenance, operation, and evolution of a large‑scale ecosystem that supports over 8.6 million daily journeys.

Key Resp...

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