Incident Manager

Experience:
Minimum 5 years of experience in
IT Service Management (ITSM)
, specifically within a
Banking or Financial Services
environment. Domain Knowledge:
Solid understanding of the banking technology landscape (e.g., Core Banking, Payments, or Wealth Management platforms).
Frameworks:
Deep expertise in
ITIL concepts
(Certification is a plus).
Technical Literacy:
Proven ability to analyze complex technical data and telemetry. Hands-on experience with
performance monitoring tools
(e.g., Splunk, Dynatrace, AppDynamics, or ServiceNow) is highly advantageous.
Soft Skills:
Excellent managerial and leadership skills the ability to remain calm under pressure and influence stakeholders across various seniority levels.
Analytical Rigor:
Strong problem-solving skills with a meticulous approach to time management and prioritization.

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