Incident Management Specialist

SBM

📍 Al-Zahra'a, Makkah Province, Saudi Arabia 💼 Full-time 🕒 Posted June 16, 2026

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Job Description

Location:

Saudi Arabia Education:

Bachelor’s degree in Information Technology, Computer Science, MIS, Engineering, or related field.

Experience:

2–4 years of hands-on experience in Incident Management, IT Operations, NOC/SOC roles, or IT Service Management functions.

Monthly Salary Package:

9,00 - 12,000 SAR 

Qualifications & Skills:
Strong understanding of IT Service Management (ITSM) frameworks, especially ITIL.

Experience in incident logging, classification, prioritization, investigation, and closure.

Ability to manage multiple incidents simultaneously and meet defined SLAs.

Strong analytical skills to identify trends, anomalies, recurring issues, and performance insights.

Proficiency with incident management tools and monitoring platforms.

Experience preparing and documenting incident reports, RCA re...

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Job Details

Location Al-Zahra'a, Makkah Province
Job Type Full-time
Category Business Operations Specialists
Posted Date June 16, 2026
Application Deadline July 26, 2026