Incident Management Manager

We are looking for Incident Management Engineers to support a global engagement focused on incident handling, communication, and post-incident reviews. The role requires strong analytical thinking, composure under pressure, and excellent communication skills to manage critical incidents effectively.

Key Responsibilities:

• Monitor and manage P1/P2 incidents in a 16x7 operational setup
• Act as incident commander, driving bridge calls and coordinating across teams
• Ensure clear, assertive communication during incidents
• Perform root cause analysis and contribute to Post-Incident Reviews (PIR)
• Drive improvements in Mean Time to Mitigate (MTTM)
• Maintain structured handoffs between regions (EMEA & APAC)
• Collaborate with stakeholders and ensure accountability in resolution

Ready to Apply?

Submit your application today and join our talented team at EXL Service Philippines, Inc..