Incident Management Analyst

Alorica

📍 Taguig, Metro Manila, Philippines 💼 Full time 🕒 Posted July 05, 2026

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Job Description

Responsibilities:
Provide 24x7 system, data analysis, and support for all Severity 1 Incidents/Outages.
Provide, as needed, coverage for Incident Management resolution activities
Responsible for leading troubleshooting network and system infrastructure (loss of connectivity, application performance issues, system configurations, OS bugs, etc)
Works in conjunction with IT support groups on issues affecting the production environment and assists in coordination of scheduling for software updates, special program runs or any other change to the normal production schedule
Identify potential areas where policies and procedures require change and where new ones need to be developed, especially regarding future business
Performs at or above the enterprise’s Information Technology Organization performance standards
Troubleshoot advanced technical issues and customer concerns within assigned areas
Identify and impl...
            

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Job Details

Location Taguig, Metro Manila
Job Type Full time
Category Computer Occupations
Posted Date July 05, 2026
Application Deadline August 14, 2026