Incident and Problem Management Analyst

Incident and Problem Management Analyst

Clearance: Must be SC Cleared

Location: Warrington – Full time onsite during the initial training period (up to 5 weeks, depending on completion), transitioning to a hybrid model of 1–2 days onsite per week based on business needs.

Start date: ASAP

Contractor Rate: £275 to £290 per day inside IR35. Extra pay for on call - hourly rate pro rata

Duration: 6 to 12 months initially

Role Summary

Our client is seeking an experienced Incident & Problem Management Analyst to coordinate incident resolution, drive problem investigations, and support continuous service improvement within a complex IT infrastructure environment. You will apply strong ITIL expertise, lead bridge calls, manage stakeholder communications, ensure SLA compliance, and maintain high‑quality BAU delivery.

Key Responsibilities

* Act as the main contact for all Incident & Problem Records.

* Monitor SLAs, ...

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