Inbound Customer Service Agent

Description

• Manage a large amount of Inbound calls, in a timely matter, while delivering great customer service.

• Assist scheduling customers with appointments for Airbag recalls and provide dealership information.

• Handle 30-40 Inbound calls per shift and support with questions on recalls, warranties, troubleshooting malfunctioning radio codes

• Capture concerns of the customer and properly document calls to create a case.

• Provide accurate information to customers, close cases and/or dispatch to the proper department for additional assistance.

• Work fluidly with team for clear feedback and growth opportunities.

• Handled high-volume inbound settlement calls, ensuring customer satisfaction and timely resolution of issues.

• Provided detailed claim information and support to customers, maintaining a high level of accuracy and professionalism.

• Demonstrated technical proficiency in using call center software and tool...

Ready to Apply?

Submit your application today and join our talented team at TEKsystems.