Inbound Consultant - Superannuation

AU017 Mercer Outsourcing (Australia) Pty Ltd

📍 Adelaide, South Australia, Australia 💼 Full time 🕒 Posted July 03, 2026

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Job Description

Description:
Location:Modern City Office in Adelaide OR Melbourne (Hybrid)
Hours:37.5 hours per week, rotating roster Monday to Friday between 7:00 AM and 8:00 PM (No weekends)
Training:2 weeks paid comprehensive training provided
About the Role:
We are looking for motivated and talented individuals to join Mercer’s Helpline team. In this role, you will deliver outstanding customer service and provide general advice to members regarding their superannuation across multiple funds we administer. Your focus will be on building trusted relationships with members and internal colleagues while meeting key performance indicators centered on call quality and customer experience.
What You’ll Do:
Provide exceptional support and advice to superannuation members
Build strong, trust-based relationships with members and colleagues
Achieve KPIs related to call quality and customer satisfaction
            
            Ready to Apply?Submit your application today and join our talented team at AU017 Mercer Outsourcing (Australia) Pty Ltd.
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Job Details

Location Adelaide, South Australia
Job Type Full time
Category Information and Record Clerks
Posted Date July 03, 2026
Application Deadline August 12, 2026