Iberia Customer Care Executive (Temporary)

Puig

📍 Barcelona, Catalunya, Spain 💼 Permanent 🕒 Posted July 04, 2026

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Job Description

The Opportunity
You will be responsible for centralizing and managing the relationship with Iberia customers across the full order-to-cash cycle, ensuring service excellence while resolving operational challenges efficiently.

What you'll get to do
Act as the main point of contact for customers, ensuring smooth communication and quick resolution of queries

Manage orders through SAP, EDI and email, providing updates and handling incidents such as stock shortages

Oversee order and delivery processes, including order validation, release and follow-up

Coordinate with logistics teams to manage delivery issues and delays

Ensure efficient transport planning and shipment follow-up

Handle customer claims, including analysis and creation of credit/debit notes

Monitor and share performance KPIs with clients, identifying opportunities for improvement

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Job Details

Location Barcelona, Catalunya
Job Type Permanent
Category Information and Record Clerks
Posted Date July 04, 2026
Application Deadline August 13, 2026