Hybrid Senior Escalations & Customer Solutions Manager

Confidential
📍 catterick garrison, england, United-Kingdom 💼 Full-time 🕒 Posted June 20, 2026

Job Description

Pinnacle Group is seeking a Customer Solutions Manager, Escalations at their Catterick Garrison location to oversee the investigation and resolution of high-profile complaints. This role plays a vital part in delivering a customer-focused service while managing escalations and collaborations with various stakeholders.

The ideal candidate will demonstrate experience handling complex customer inquiries and possess excellent communication skills. Additional benefits include flexible working arrangements and a strong commitment to diversity.

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Job Details

  • Location catterick garrison, england
  • Job Type Full-time
  • Category IT & Technology
  • Posted Date June 20, 2026
  • Application Deadline July 30, 2026