Hybrid Senior Business Analyst - Salesforce Focus

Explore the role of a Senior Business Analyst focusing on Salesforce in a hybrid model from Toronto, ON. Drive business solutions by integrating your analytical skills and technical knowledge of Salesforce.
You will lead requirement analysis, operating across Sales Cloud, Service Cloud, and Experience Cloud while collaborating with various stakeholders. With 6-8 years of experience in CRM systems, your role will involve optimizing processes, supporting change management, and ensuring alignment between business needs and Salesforce capabilities.
Key Responsibilities:
• Facilitate workshops to gather and analyze requirements
• Define scalable object models and automation strategies
• Create Business Requirement Documents and specifications
• Participate in Agile delivery and backlog management
• Design reports and dashboards for business insights
Requirements:
• 5–8+ years of Business Analyst experience
• 3+ years with Salesforce platform experience
• Und...

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