Human-Centered Design Consultant

Job Title: Human-Centered Design Consultant Job Type: Part-Time Job Location: Remote Job Summary: Genesis Consulting is seeking a Human-Centered Design Consultant to support a large state Health and Human Services (HHS) agency responsible for administering public assistance programs, including healthcare coverage, nutrition assistance, and economic support services for millions of residents. This role will lead efforts to redesign eligibility and benefits notices using human-centered design, plain language, accessibility, and language access principles to improve client understanding, engagement, and compliance. The consultant will work closely with policy, operational, legal, and technical teams to establish enterprise notice design standards and create reusable frameworks that improve the effectiveness of client communications across Medicaid and public assistance programs. Duties and Responsibilities: Conduct human-centered design assessments of current notices, identifying usabili...

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