HR Shared Services Customer Intake Specialist

Highmark Health
📍 Mountain Home, Idaho, United States 💼 Full time 🕒 Posted July 04, 2026

Job Description

Description

JOB SUMMARY

This job will respond to inquiries and requests received from customers as well as online submissions. This job will require a broad knowledge base across HR functional areas as a foundation to deliver timely, professional and courteous responses to all customers on initial inquiries and transaction support and execution. The incumbent will be the customer-facing representative for HR Services and operations. It is imperative that the incumbent possess the skills necessary to perform exceptional customer service, while performing transactions with a high degree of quality, accuracy and in a timely manner in accordance with agreed-upon service level agreements.

ESSENTIAL RESPONSIBILITIES

  • Provide courteous, respectful and reliable service to HR customers, including pre-hires, active and former employees and managers, and retirees.
  • Assess and resolve customer inquiries and issues (via phone, email a...
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    Job Details

    • Location Mountain Home, Idaho
    • Job Type Full time
    • Category Information and Record Clerks
    • Posted Date July 04, 2026
    • Application Deadline August 13, 2026