Hr services representative i

Essential Job Functions: Perform independently to resolve general partner issues related to payroll, benefits leaves, talent management, talent acquisition, learning, etc. and strive to deliver first-contact resolution. Work with a sense of urgency to provide accurate information in a friendly, professional, and empathetic manner translating to a positive partner experience. Resolve partner inquiries and issues by utilizing HR Service Center standard operating procedures, company policies & procedures, knowledge management system and other reference materials. Ensure proper triage, escalation and effective resolution of higher-level issues and challenging interactions to subject matter experts and/or management. Build and maintain effective business relationships with all departments. Perform, review and distribute reports and audits related to HR, quality assurance and data integrity of HCM and time and attendance systems. Responsible for meeting and/or exceeding established key perfo...

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