HR Services Manager

Purpose

Lead HR Services within a multi‑function HR environment; develop policies and procedures to improve operational effectiveness, efficiency, and customer centricity through digitalisation, automation, and continuous HR services transformation, leveraging HR technology, data and analytics.

Key Accountabilities

• Lead a multi‑functional HR Service Center operation, including contact center, transaction centre, relocation, retirement and benefit administration, focusing on digitally enabled, automated and self‑service delivery models.
• Develop objectives, policies, procedures and programs that are standardised, scalable and automated, and communicate and implement them.
• Define and plan achievement of performance goals, including service quality, productivity, automation and transformation outcomes.
• Report metrics, including KPIs and SLAs, using data and analytics to drive continuous improvement and evidence‑based decision‑m...

Ready to Apply?

Submit your application today and join our talented team at Zurich Insurance.