Housekeeping Coordinator

1. Coordination & Communication
   • Act as the central communication hub for the housekeeping department.
   • Coordinate with Front Office regarding room status updates (vacant, occupied, out-of- order).
   • Liaise with Engineering and Maintenance for repairs and follow-ups.
   • Communicate guest requests promptly to housekeeping team members.
2. Administrative Duties
   • Maintain accurate housekeeping records, reports, and logs.
   • Update room status in the Property Management System (PMS).
   • Prepare daily assignment sheets for room attendants.
   • Track lost & found items according to hotel policy.
   • Monitor stock levels and supply requisitions.
3. Guest Service
   • Handle internal and external guest requests efficiently and courteously.
   • Ensure VIP rooms and special requests are prepared according to Sofitel standards.
   • Follow up on guest complaints and ensure ...

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