Hotel Reservation Specialist - Cebu

Hotel Reservation Specialist



Job Description:

We are looking for Hotel Reservation Specialists to assist guests with booking inquiries, reservation changes, cancellations, and general hotel-related concerns. The role requires excellent communication skills, attention to detail, and a customer-first mindset to ensure a smooth and positive guest experience.



Responsibilities:

Handle hotel reservation inquiries via phone, chat, or email

Assist guests with booking, modification, and cancellation requests

Provide accurate information about hotel rates, amenities, policies, and availability

Document customer interactions and reservation details accurately in the system

Escalate complex concerns or complaints to the appropriate team

Meet quality assurance and customer satisfaction standards



Schedule & Training:

Shifting schedules, including nights, weekends, and holidays

Paid training on...

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