Hotel Reservation Officer

About the role

Key Responsibilities:

Reservation Handling : Process room bookings via phone, email, online platforms, and walk-ins. Ensure accurate guest information in the Property Management System (PMS). Upsell amenities and provide hotel details.

Guest Communication : Respond to inquiries, confirm bookings, handle cancellations, modifications, and special requests. Manage VIP, loyalty, and group reservations.

Coordination : Work with hotel departments (housekeeping and front desk) for seamless service. Update room availability across booking platforms.

Customer Service : Address guest concerns promptly and anticipate needs to enhance their experience.

Reporting & Data Management : Generate reports on reservations, occupancy, and revenue. Analyze trends for pricing and inventory management.

System Management : Maintain PMS and Channel Management Systems, ensuring correct rate codes and promotions.

Sales & Upselling : Promo...

Ready to Apply?

Submit your application today and join our talented team at LU MA SERVICES SDN. BHD..