Hotel Manager

Overview SUMMARY: It is the responsibility of the Hotel Operations Manager to monitor and guide operating departments of the Hotel Division ensuring the highest level of guest satisfaction. Responsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES: Forecast and project rooms rented to attain the maximum revenue and occupancy possible for the Hotel. Report daily, monthly and yearly hotel occupancy statistics. Responsible for overseeing the coordination of group sales and bus patrons Monitors competitive set in the local market Maintain productivity within the department with effective scheduling and staffing levels. Review operating expenses and revenue in all Hotel departments. Oversee the instruction and training of supervisors in procedures and methods to follow in customer relations and general efficiency within their departments. Provide department heads with guidelines in handling customer complaints and problems with tact, fairness and sound business judgment. Allow them the authori...

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