Hotel Guest Service Officer

Elevate guest experiences as a Hotel Guest Service Officer. This role involves managing room availability, assisting with inquiries, and ensuring guest satisfaction at all times.
As a vital member of our team, you will handle updates for room types and rates, manage reservations, and address guest inquiries about city attractions and hotel services. Your proactive approach will ensure positive guest relations through timely response and assistance, while monitoring room availability to meet operational needs.
Key Responsibilities:
• Update room availability and rates consistently
• Assist guests with inquiries about attractions and events
• Manage reservations and allocate rooms accordingly
• Ensure all billing is authorized and accurately documented
• Anticipate and respond to guest needs effectively
Requirements:
• Willingness to work rotating shifts, including weekends
• Strong communication and interpersonal skills
• Ability to maintain positive gue...

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