Hospitality & Resident Experience Manager - Capstone

**Job Description**

Manager of Hospitality & Resident Experience is a dynamic and innovative role, focusing on building and developing his or her team to deliver on an exceptional dining experience in all levels of care within a Continuum of Care Retirement Community (CCRC). Manager of Hospitality & Resident Experience anticipates the needs of all Residents, guests, and clients while focusing on attention to details in all service areas.

**Job Responsibilities**

+ Deliver on Engagement Standards of Excellence (SOE), supporting our comprehensive training program for implementation across all levels of care.
+ Execute daily Service Huddles (Pre-Meal Meetings)
+ Evaluate and act on short & long-term goals for the community
+ Responsible for organizing and executing all front of house aspects for catered events to standards
+ Establish communication protocols for effectively disseminating engagement opportunities to all residents.
+ Establishes bo...

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