Hospitality Customer Experience Manager

**Hospitality Customer Experience Manager**

POSITION PROFILE
Provides exceptional service-related support to Service Delivery customers in hospitality, concierge, and Ricoh Workplace Services. The Hospitality, Customer Experience Manager supervises day-to day operations of Managed Services staff. Time should be spent in delivery of hospitality, concierge, and Ricoh Workplace Services. High degree of customer interface. This position serves as a representative of both Ricoh culture and the customers culture.

Job Duties and Responsibilities
�· Responsible for conference room booking and room conflict resolution, book travel, expense reporting

�· Conflict management and resolution of conference room bookings

�· Work with cross-functional teams (AV, IT, Facilities, Concierge) to coordinate events and client meetings

�· Responsible for appearance/maintenance of all hospitality/facilities areas

�· ...

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