Home Office - Technical Support

For UK / USA customers. Night Shift (12am-9am)
NO SERVICE DESK or HELP DESK - 100% Billingual
Troubleshooting hardware issues, submitting warranty claims, coordinating parts replacement with vendors, virtual repairing PC devices, working Level 1-3 issues, coordinating directly with National Grid support teams and keeping the customer informed of status until the issue is resolved.
- **Level 3 Technical skills**:
- Excellent customer service and telephone communication skills.
- **Experience in using Active Directory**, making technical config. changes on backend systems without disruption.
- Experience in using IT systems and relevant software to raise (when needed) and manage any kind of tickets
- **Level 3** analytical skills to identify trends in issues reported and identify areas for improvements.
- **Knowledge of ITIL** governance and control processes and procedures
- Flexible, adaptable to cover multiple issues in a single and able to learn new concept...

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