Helpline Operator

We are currently recruiting Helpline Operators to join the Pensions Administration business area. This is a hybrid role and is based in our Birmingham office.

The Helpline Operator's main responsibility will be to answer and deal with calls from clients, scheme members, their representatives and other organisations in a professional and friendly manner. You will work as part of a team, to ensure the speedy response rate to all calls and queries received, upholding a high standard of customer care at all times.

You will ideally have previous Customer Services and Call Handling experience, as well as being a proactive go‑getter.

A snapshot of your day

• Answer a high volume of calls promptly and maintain a rapid response rate to agreed standards, remaining calm and providing a professional response at all times.
• Answer email/online enquiries in an efficient, timely manner to achieve service levels.
• Prepare and submit telepho...

Ready to Apply?

Submit your application today and join our talented team at Barnett Waddingham.