HelpDesk服務人員

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

工作內容：
職位概述 (Job Purpose)

本職位負責帶領與監督外包技術支援團隊（Outsourced Helpdesk Vendor）的日常維運。您將作為企業內部與外部服務商之間的關鍵橋樑，確保外包團隊提供符合公司標準的高品質 IT 技術支援。此角色的核心目標是優化服務流程、嚴格監控 SLA/KPI 達成率、管理廠商合約，並持續提升終端使用者（End-User）的滿意度。

核心職責 (Key Responsibilities)

1. 外包廠商與合約管理 (Vendor & Contract Management)

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