Job Description
Help Desk Technician - Tier 1
Clearance: Active DOD Public Trust
Status: Non-Exempt
Location: Falls Church, VA (Onsite)
Responsibilities:
+ Answer calls coming into the Tier 1 Help Desk by the third ring.
+ Create a customer incident in Remedy, the call tracking software for every call answered.
+ Ability to provide Mobile Support, adding and deleting users to the client network as well as other AD HOC tasks.
+ Ability to assist clients with hardware and software support via telephone.
+ Coordinate with team to ensure rapid response times and follow-up with customers.
+ Ensure that all VIP calls are responded to immediately.
+ Develop professional working relationship with customer to better understand business needs.
+ Process customer orders, prepare correspondence and fulfill customer needs to ensure customer satisfaction.
+ Provide technical support to end users on a variety...
Clearance: Active DOD Public Trust
Status: Non-Exempt
Location: Falls Church, VA (Onsite)
Responsibilities:
+ Answer calls coming into the Tier 1 Help Desk by the third ring.
+ Create a customer incident in Remedy, the call tracking software for every call answered.
+ Ability to provide Mobile Support, adding and deleting users to the client network as well as other AD HOC tasks.
+ Ability to assist clients with hardware and software support via telephone.
+ Coordinate with team to ensure rapid response times and follow-up with customers.
+ Ensure that all VIP calls are responded to immediately.
+ Develop professional working relationship with customer to better understand business needs.
+ Process customer orders, prepare correspondence and fulfill customer needs to ensure customer satisfaction.
+ Provide technical support to end users on a variety...
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Submit ApplicationJob Details
- Location Falls Church, VA
- Job Type Full-time
- Category other-general
- Posted Date June 22, 2026
- Application Deadline June 26, 2026