Job Description
What This Role Is All About
Overview & Expectations
We are a fast paced Managed Services Provider supporting businesses that rely on their technology working properly every day. When something breaks or slows down, our Helpdesk Technician is often the first person the client interacts with.
This is a Tier 1 position focused on structured troubleshooting, professional communication, and consistent execution.
Less than 10 percent of our tickets are password resets. The majority require real troubleshooting across workstations, printers, Microsoft 365, and endpoint related systems. Most support is handled remotely with minimal onsite work for standard tickets.
This role is not a classroom environment. You will receive basic guidance on how our systems and processes work. From there, you will learn by handling real tickets inside a structured system with clear standards and accoun...
Ready to Apply?
Submit your application today and join our talented team at Makios Technology.
Submit ApplicationJob Details
- Location El Paso, Texas
- Job Type Full-time
- Category Computer Occupations
- Posted Date June 10, 2026
- Application Deadline July 20, 2026