Helpdesk Technician

Hub Technology Group

📍 Cambridge, Massachusetts, United States 💼 Full-time 🕒 Posted June 07, 2026

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Job Description

HYBRID - BOSTON - W2 ONLY - 
2+ years of professional experience or mix of internships, co-ops, etc

Associates Degree or equivalent combination of education and experience.

Impeccable customer service and end user empathy

Technical proficiency with a variety of software, hardware and applications

Must be able to multi-task and prioritize well

Experience using ticketing system to track incidents

Excellent writing and communication skills

Demonstrated problem-solving ability Broad range of network and desktop knowledge

Ability to give verbal instruction patiently to non-technical users

Higher Ed and/or healthcare experience preferred 
Technologies Include: Cisco, Service Now, Windows Active Directory, Microsoft Exchange, Remote Assist, Dame Ware, Windows Server 2003/2008, Microsoft Office 2003/2010, McAfee Enterprise and Microsoft Explorer 7-10, Microsoft Windows...

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Job Details

Location Cambridge, Massachusetts
Job Type Full-time
Category Computer Occupations
Posted Date June 07, 2026
Application Deadline July 17, 2026